Shipping policy
At Daminis, we want your shopping experience to be simple, convenient, and reliable. We carefully process and prepare every order before it is handed over to our shipping partners.
This Shipping Policy explains how we process orders, estimated delivery times, shipping delays, and other important information about receiving your Daminis order.
1. Order Processing Time
Once you place an order with Daminis, our team begins processing it as quickly as possible.
Orders are generally processed within 1–3 business days after the order is successfully placed.
During the processing period, we may:
- Verify your order and shipping information
- Prepare and package your products
- Perform basic quality checks
- Arrange your order with our shipping or delivery partner
Orders placed on weekends or public holidays may begin processing on the next business day.
Please note that order processing time is separate from transit time.
2. Shipping & Transit Time
Our standard total delivery timeframe is approximately:
5–8 business days
This estimated timeframe includes both order processing and shipping/transit.
A typical order may follow this schedule:
- Order Processing: 1–3 business days
- Shipping & Transit: Approximately 3–5 business days
- Total Estimated Delivery: 5–8 business days
Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on your location, courier availability, weather, holidays, and other circumstances outside our control.
3. When Will My Order Arrive?
Once your order has been processed and shipped, it will be handed over to the appropriate delivery carrier.
You can generally expect your order to arrive within 5–8 business days from the date your order is placed.
While we work to meet these estimated timeframes, occasional delays can occur. We appreciate your patience if your package takes a little longer than expected.
4. Shipping Confirmation & Tracking
When available, tracking information may be provided once your order has been shipped.
Tracking updates can sometimes take a little time to appear after the package is handed over to the carrier.
If your tracking information does not immediately show movement, please allow some time for the carrier's system to update.
5. Delivery Address
Please make sure that your shipping address is complete and accurate when placing your order.
This includes:
- Full name
- House/building number
- Street or area
- City
- Postal/ZIP code, where applicable
- Phone number
- Any other information required for successful delivery
Daminis is not responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.
If you realize that you entered an incorrect address after placing your order, please contact us as soon as possible at shopifystore8762@gmail.com.
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has already been processed or shipped.
6. Shipping Delays
Although we aim to deliver all orders within the estimated 5–8 business day timeframe, circumstances outside our control may occasionally cause delays.
These may include:
- Severe weather
- Public holidays
- Courier or carrier delays
- High shipping volumes
- Incorrect or incomplete delivery information
- Customs or regulatory procedures, where applicable
- Transportation disruptions
- Unexpected operational issues
- Other circumstances beyond our reasonable control
If your order is delayed, we appreciate your patience while the carrier works to complete delivery.
7. Business Days
Business days generally refer to Monday through Friday, excluding applicable public holidays.
Orders placed during weekends or holidays may begin processing on the next available business day.
Delivery schedules may vary depending on the carrier and destination.
8. Lost, Damaged, or Missing Packages
If your package appears to be lost, damaged, or marked as delivered but you have not received it, please contact us at:
shopifystore8762@gmail.com
When contacting us, please provide your:
- Full name
- Order number
- Shipping address
- Tracking number, if available
- Description of the issue
If your package arrives visibly damaged, we recommend taking photographs of the package and the product before contacting us. This can help us investigate the issue and determine the appropriate next steps.
9. Incorrect or Undeliverable Addresses
If an order is returned to us because the address provided was incorrect, incomplete, or undeliverable, please contact our support team.
Depending on the circumstances, additional shipping charges may apply if the order needs to be shipped again.
We encourage customers to carefully review their shipping information before completing checkout.
10. Multiple Items in One Order
If you purchase multiple products in a single order, your items may occasionally be shipped separately depending on product availability, packaging requirements, or fulfillment arrangements.
If this happens, you may receive your items at different times.
You will not necessarily need to place a separate order for each package.
11. Changes to Your Order
If you need to make a change to your order, please contact us as soon as possible at shopifystore8762@gmail.com.
We will try to accommodate your request, but changes may not be possible once your order has entered processing, been packed, or shipped.
12. Shipping Costs
Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.
Shipping costs may vary depending on factors such as the destination, order size, product, or applicable promotional offers.
If free shipping is offered on a particular order or promotion, the applicable terms will be displayed at checkout or within the promotion.
13. International or Special Deliveries
For destinations where international or special shipping arrangements apply, delivery times may vary.
Additional procedures, customs requirements, taxes, duties, or other charges may apply depending on the destination and applicable local regulations.
Where applicable, such charges are the responsibility of the customer unless explicitly stated otherwise at checkout.
14. Contact Us
If you have any questions about shipping, delivery, tracking, or your order, our support team is happy to help.
Daminis Customer Support
📧 Email: shopifystore8762@gmail.com
🌐 Website: daminis.co.uk
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Our Delivery Promise
At Daminis, we understand that waiting for an order can be exciting. That's why we work to process and dispatch orders as efficiently as possible.
Our standard estimated delivery timeframe is:
5–8 Business Days
We appreciate your trust and patience, and we're committed to providing a smooth shopping experience from the moment you place your order until it arrives at your door.
Thank you for shopping with Daminis.